Hello All ,

first of all i have to ask apologise for my absence so i will not explain way i have been absent here but i can asure everyone i have dedicate all my time in the last week to resolve this issue. so i will try to be more explicit i can because stay here to chat will consume my time in resolve the issue :

In the day 12.05.2021 we have find 1 big storage netup down with+ 3000 clients involucrated in this so we have try to recuperate the data but unsucces.

unfortunatly from 400 hdd of 12tb each we have recuperate like 50 until now. he big problem in this period is buy new hdd due of the shit coin chia because the price in new hardware is almost 3x more exensive than normal so i have dedicated all my time infind a solution to have new hdd as rapid i can to have the posibility to migrate the data from the affected hdd.

What i think to do and hope is restablish the old service until the clients can migrate the data and offer a same service with 1 year for free to all clients involucrated in this (To note from all our services the issue is only in some storage plans , the rest is up an running so the compensation will be only for the clients from this Rack wich was fucked.)

I have not connect here to ask merci because i dont need it , i have connect to update a little the problem as i have been driving 3 times the way oradea to bucharest in 1 week.

We will came with a final decision Monday as i need 1 day for me because i am almost depressed due of this .

Also we will offer full refound for the remain month service for the users who will ask for.

EDIT : Like i have told always hostsolutions will not dissapper , is my life there , many hours inverted and this is not a plan to close.

EDIT : Thanks all users from here who call me personally to offer his support. This mean much for me .

EDIT : Monday will came with a full plan for pass this bad step.

Thanks All ,
Marius

有道机翻：

你好所有的,

首先，我必须为我的缺席表示歉意，所以我不会解释我缺席这里的原因，但我可以向每个人保证，我在过去的一周中已经把我所有的时间都用于解决这个问题。所以我会尽量说得更清楚，因为呆在这里聊天会浪费我解决问题的时间:

在2021年5月12日，我们发现有一个大的存储网络宕机，有超过3000个客户参与其中，所以我们试图恢复数据，但没有成功。

不幸的是，从400个12tb的硬盘到现在我们已经恢复了50个。他大问题在这一时期购买新的硬盘驱动器是由于大便硬币的贾因为新硬件的价格几乎是3 x exensive比正常我奉献我所有的时间infind解决有新的硬盘作为快速我可以有可能性影响硬盘的数据迁移。

我想做的和希望的是重新建立旧的服务，直到客户可以迁移数据，并为所有涉及到此的客户提供1年免费的相同服务(注意，从我们所有的服务中，问题只是在一些存储计划，其余的是一个运行，所以补偿将只从这个被操的Rack客户。)

我还没有连接到这里，因为我不需要它，我已经连接到更新一个小问题，因为我已经在1周内开车3次oradea到布加勒斯特。

我们将在周一做出最终决定，因为我需要1天的时间，因为我几乎为此感到沮丧。

我们也将提供全额退款的剩余月的服务，为用户谁将要求。

编辑:就像我告诉过的，主机解决方案永远不会消失，是我的生活在那里，许多小时倒转，这不是一个计划关闭。

编辑:感谢所有在这里亲自打电话给我提供支持的用户。这对我意义重大。

编辑:周一将会有一个完整的计划来通过这个糟糕的步骤。

谢谢,

马吕斯